In WISPGate, a Subscription within the Internet Service Provider (ISP) context represents a customer or subscriber who receives services. Each Subscription in WISPGate contains vital customer-related information, including contact details, organization details, service plan(s), billing information, and payment history.

A subscriber refers to an individual contact or organization with assigned services. Each subscription can encompass one or more subscription services, depending on the customer’s needs

When an ISP creates a Subscription for a customer in WISPGate, they gain ease of access to manage the customer’s subscription and billing details, monitor usage, and track service history. This functionality enables them to handle service upgrades, downgrades, and cancellations, and efficiently address customer support requests.

Subscriptions serve as a centralized hub for ISPs to effectively manage all aspects of their customer relationships, including aspects of sales, billing, and support. Using the Subscription management feature, ISPs can easily improve their operations and enhance the overall customer experience.

A subscription does not represent the actual internet service but rather the “Subscription Services” associated with it.

Since WISPGate is designed to support multi-dwelling environments, a single subscriber can have multiple services under one account.

The core function of a subscription is to offer flexible billing options, enabling services to be billed separately or consolidated into a single invoice. Merged subscriptions simplify invoicing, accounting, and contract management, ensuring a more efficient and structured approach to handling multiple services.

Subscription Dashboard

Dashboard Explained:

• Marked 1: Displays a summary of the subscription, including the number of active services, monthly subscription revenue, open tickets related to the subscription, and outstanding payments.
• Marked 2: “Quick Action Area” – As the name suggests, this section enables swift actions such as adding a subscription service, adding hotspot services, and other immediate tasks.
• Marked 3: Displays all revenue-related trends.
• Marked 4: Shows service distribution details.
• Marked 5: Displays active services associated with the subscription.
• Marked 6: Open Tickets – are displayed here, including their status and related information.
• Marked 7: “Key Fields” – Provides subscription-related information such as contact details, organization, date of creation, and other relevant data.

Customer & Organization Information

Each Subscription is linked to a specific customer or organization:

• Contact – The individual responsible for managing the subscription.
• Organization – The company or business entity associated with the subscription.
• Subscription Name – A unique identifier or service label assigned to the subscription.
• Unique ID (MGGW-6088) – A system-generated reference number for tracking and identification.

Subscription Status & Assignment

• State – The current status of the subscription (e.g., Active, Suspended, Pending).
• Assigned To – The account manager responsible for overseeing the subscription (e.g., Andrew).

Billing & Invoicing Structure

• Billing Metadata – Information associated with the billing process, including customer details and payment tracking.
• Billing & Invoicing Method – Defines whether invoices are processed individually or merged:
  • Merged Billing – All invoices for the customer are consolidated into a single bill, simplifying payment processing.

Billing Methods (Merged and Independent)

• Independent Billing: All billing and invoicing fields are configured based on the specific services a customer has subscribed to.
• Merged Billing: In a merged billing scenario, all billing and invoicing configurations are managed collectively in a centralized manner. This means that if a customer has subscribed to multiple services, all services can be merged into a single invoice. This is the opposite of independent billing.

Billing Cycle & Payment Terms

• Billing Day – The date invoices are generated (e.g, 1st day of the month).
• Billing Cycle – The frequency of billing (Monthly).

Contract Management & Renewal Terms

• Contract Start Date – December 2, 2025 (12/02/2025).
• Contract Duration – The length of the agreement (12 months).
• Contract Auto Renewal – Yes (The contract will automatically renew after the duration ends unless canceled).

Grace Period & Suspension Policies

• Grace Period Type – Duration-based (A fixed extension period is provided before account suspension).
• Suspension Break – 1-day buffer before a service is suspended due to non-payment.

These policies help maintain service consistency while ensuring that customers have a short grace period to resolve payment issues before their service is interrupted.

Tax & Special Client Considerations

• Tax Exemption – No (The customer is subject to applicable taxes).

VIP Client Status

• VIP Client – A special designation that may offer priority service, dedicated support, or customized billing terms

To create a Subscription:

• Navigate to Administration
• Select Subscription
• Click the Add Subscription button
• Add subscription from the dropdown next to the Add subscription button
• Select desired option as Import from Excel, Export to CVS, or Export XLSX
• Import from Excel option to add subscriptions from an Excel file
• Export to CVS or XLSX to export your subscription to either CVS or XLSX as per your need.

Basic Information

• Fields with (*) are mandatory as marked in yellow.
• Select Contact (Ensure you already have contacts created in WISPGate) (*)

• Select Organization (Ensure you have previously added Organization)
• Enter the Subscription Name (*)
• The unique ID is automatically generated (*) The service contract is only available once it has been added
• Select Status to indicate the subscription is “Active” if the subscription is available for use, “Inactive” if the Subscription is available for use but is currently not active, “Suspended” to disallow or deactivate the subscription for a while, “Cancelled”, or “Completed” (indicating the state of the subscription is closed). (*)
• Select an Engineer to manage the Subscription (*)
• Notification Levels are automatically generated (always set to Now)
• Add a description, then click Save to save the subscription.
• Click Save to save the subscription at once or click the dropdown next to Save to save and repeat the entry process.
• The Save & New means that the current entry will be saved and the form will be empty for new entry

If all instructions were closely followed, your subscription should display as shown below

Subscription Inner Page

The Subscription Inner Page provides a comprehensive view of the subscription with detailed information.

Summary: This tab provides an overview of the subscription, including the associated organization, Unique ID, the entity to which it is assigned, activities, touchpoints, and other relevant details.

Details: In this section, you can find even more vivid information about the subscription, such as billing details, service information, hardware specifications, and other relevant information.

Sub Services: The total number of sub-services associated with the subscription is displayed here.

Sub CPE: This section presents information about all associated customer premises equipment – CPE.

Hotspot Service: This section presents information about the total number of hotspot subscriptions related to the main subscription. It displays relevant details associated with each hotspot.

Hotspot Gadgets: The total number of devices linked to the subscription is showcased under this tab.