A Subscription Service represents a specific service provided by an Internet Service Provider (ISP) to their subscribers. These services can include a range of offerings such as internet access, Layer-2 Circuit, Hotspot, VPN, and other related services.

When an ISP creates a Service, they can define the particulars of that service, including aspects like speed or bandwidth, pricing, and any additional fees or taxes. Subsequently, they can associate this Service with Subscription Services when creating new Subscription Services under individual subscriptions, granting customers access to the desired service.

For instance, if a customer signed up for the gold speed plan with 20/20MB Speed, ISPs would attach the “Gold Internet” which is created under services beforehand, and then attach that service to the Subscription Service of the new user. This allows ISP to track the customer’s usage of the service, bill them accordingly, and manage the service as needed.

Through the use of the Subscription Service feature, ISPs can easily modify the service plan, such as upgrading the customer to a higher speed tier or adding additional services. They can also initiate service cancellations or address customer support requests associated with the subscribed service. This way, ISPs can attach multiple Subscription Services to individual subscriptions, catering to diverse customer needs.

Subscription Service Dashboard

• Marked 1: Displays various tabs for navigating preferences.
• Marked 2: Consists of subscription service names, IP addresses, upload and download usage, open tickets, revenue trends, unpaid invoices, as well as SLA violations.
• Marked 3: Revenue Overview – Shows revenue collections of different amounts across the subscription service.
• Marked 4: Invoice Status – Displays invoice statistics using three different colors: Green – Indicates paid invoices. Yellow – Indicates unpaid invoices. Red – Indicates overdue invoices.
• Marked 5: Displays information about the most recent tickets, including their subject, status, priority, and date of creation. A “View All” button is also available for quick access to all tickets associated with this subscription service.
• Marked 6: Shows the most recent transactions related to the specific subscription service. It displays details such as transaction amount, payment mode, and current status. A “View All” button is available to review all transactions.
• Marked 7: Unpaid Invoices – Displays all unpaid invoices under this subscription service, including a calculation box for a detailed breakdown. You can also view all invoices (paid or unpaid) by clicking the “All Invoices” button.

• Marked 8: Displays all connection sessions under the associated subscription service. It provides details such as the connection account, start/stop time, data consumed, session duration, and other relevant information.

Marked 9: Displays icons for setting preferences and refreshing the subscription service data flow in real-time.

How to create a Subscription Service:

• Navigate to Administration
• Select All Subscription Service
• Click the “Add Subscription Service” button
• From the dialog box, select a Subscription then click Create (*)

• Select desired option as: “Export to CVS” or Export XLSX Export to CVS or XLSX if you want to export subscription services to any of the two files formats.
• Fields with (*) are mandatory

General Information 

• Select the Service Type (Main Service if the subscription service is from the main plan, otherwise Backup Internet service if the subscription service is associated with backup internet access. (*)
• Unique ID is automatically generated (*)
• Add Note if desired (not mandatory) Select Referrer (if subscription service is linked with other subscriptions)
• ITEM NAME: Select the particular service (Services should already exist to appear here); otherwise, add “Services” from the Inventory Module. Click Inventory and select “Services” to add a new service. (*)
• Quantity: Indicate the quantity of the service for billing purposes. (*)
• Selling Price: Enter the price of the service. If the quantity is more than 1, only add the unit price. (*) Note: Net-Price will be calculated automatically.
• Service Status:(*) Active = if the service is will be available for use
• Inactive = if the service is available for use but will not be actively Suspended = if the service is suspended, Eg. “Say a customer is out of the country”. Cancelled = if the service is being terminated Completed = if the service state is closed.
• Activation: Leave “Today” if the service usage starts at the time of creation Otherwise, select “Specify” to enter a start date manually.
• VIP Client: Select yes if the client is a VIP, otherwise select NO. (VIP for your very Important Customers)
• Usage Type: Select Residential if the service is for home or individual use otherwise Corporate for Organization.
• Billing Contact: Select the specific contact to be billed. Invoicing: Invoice Date: Automatically generated based on the date of creation
• Add Description if needed
• Billing breakdown is provided in the lower right corner. It gives an overall breakdown of the particular service. Click Tax to add detail related to taxation. Once all is done, final billing information will be displayed including “Received” revenue and Balance revenue.

Note: Create Tax from Setting Module, Tax & Charges as part of the initial configuration Save the “Subscription Service.” It should display as shown below:

Note: For the customer to receive internet access on their device, we need to add the subscription service to your customer device under the “Networking” module.” This process is shown later in this user guide as adding Devices.

Additional features: Planned Freeze Modes:

Planned freeze modes in Wispgate are predetermined periods during which subscription services are temporarily halted or restricted. Within these freeze modes, no additional modifications, updates, or new features can be implemented.

Scheduled Package Changes

Scheduled Package Changes” are specific alterations or updates made to packages or plans in a pre-planned manner. These changes are typically scheduled to take place at a specific time or on a particular date. They can include a subject, old service name, new service name, execution date, etc.

Subscription Service Inner page

To access an inner page of any subscription services, select a particular subscription service from the list of all the subscription services, you will be redirected to its dedicated inner page. This page is described in as follows

Subscription Service Inner Page

Subscription Service Summary

The Subscription Service Summary Page provides a concise overview of a specific subscription service, offering key details at a glance to facilitate quick assessments and decisions.

Subscription Service Detail Page

The Subscription Service Detail Page provides a concise overview of a specific subscription service, offering key details at a glance to facilitate quick assessments and decisions. This page is designed to consolidate critical subscription service data in an accessible format.

Focus area

• Revenue Overview: Displays the subscription service’s name, logo, type, location, and primary contact details.
• Invoice Status: Summarizes key individuals linked to the subscription service, such as primary contacts or stakeholders.
• Recent Tickets: Highlights recent activities related to the subscription service in connection with the tickets
• Recent Transaction: This section provides a log of the most recent financial activities related to the subscription service. It includes details such as Payments made, including timestamps and transaction IDs.
• Unpaid Invoice: This section highlights all outstanding invoices associated with the subscription service. It includes Invoice numbers, due dates, and amounts due.
• Connection: This section provides insights into the network or service connection status of the subscription, covering Current Connection Status (Active, Suspended, or Terminated). Associated Devices or Equipment linked to the subscription, Service Activation & Deactivation Logs for tracking historical connection changes.

Subscription Service Project

Subscription Service Project provides details of all projects associated with the specific Subscription Service.

Subscription Service Task

The Subscription Service Task section manages and tracks tasks related to a specific subscription service. It helps ensure smooth service operations and task execution.

Key Features:

• Task Overview: Displays a list of pending, ongoing, and completed tasks related to the subscription.
• Task Assignment: Allows assigning tasks to specific team members for resolution.
• Due Dates & Priorities: Helps track deadlines and prioritize critical service-related tasks.
• Status Updates: Provides real-time updates on task progress, ensuring transparency and efficiency.
• Issue Resolution: Facilitates troubleshooting and service enhancements through structured task management.

Subscription Service Event

Special Features

Planned Freeze Mode

The Planned Freeze Mode feature temporarily suspends subscription service without canceling it entirely. This mode is useful when a service is not needed for a specific period but will be resumed later.

Key Features:

• Reactivation Options: Allows smooth resumption of the service after the freeze period.
• Temporary Suspension: Freezes the service for a predefined period without terminating it.
• Billing Adjustments: Ensures that charges are paused or reduced based on policy.
• Service Retention: Prevents the loss of configurations, settings, or data.

Use Cases:

• Seasonal business closures
• Extended vacations or travel
• Temporary financial constraints

Scheduled Package Changes

The Scheduled Package Changes feature enables customers to pre-plan modifications to their subscription services, ensuring smooth transitions between different plans.

Key Features:

• Automated Plan Switching: Schedules an upgrade, downgrade, or modification at a specified future date.
• Billing Synchronization: Ensures pro-rated adjustments and seamless invoicing.
• Service Continuity: Prevents service disruption by automatically implementing the requested changes.
• Customizable Triggers: Allows users to set change conditions based on time, usage, or business needs.

Use Cases:

• Pre-planning service modifications to avoid manual adjustments
• Scheduling an upgrade to a higher-tier service before a busy period
• Downgrading after a temporary high-demand phase

Add Subscription Service

The Add Subscription Service feature facilitates the activation of new services under an existing subscription, ensuring flexibility and scalability.

Key Features:

• Multi-Service Management: Allows users to add new services
• Real-Time Activation: Enables instant or scheduled activation based on customer needs.
• Integrated Billing: Ensures smooth incorporation of new services into existing invoices.
• Customizable Options: Provides different service tiers, add-ons, and configurations.

Use Cases:

• Enabling a premium support service under the same subscription
• Adding additional internet bandwidth to an existing plan
• Activating a security feature as an add-on to a cloud subscription

Action Bar (the Icons)

• Marked 1: Allows Editing the Subscription Services
• Marked 2: Allows a subscription service to be changed
• Marked 3: Compensate Service – feature allows for adjustments or credits to be applied to a customer’s subscription due to service disruptions, billing errors, or goodwill gestures. This ensures customer satisfaction and maintains service integrity.
• Marked 4: The Extend Grace Period – feature allows additional time beyond the standard grace period before suspending or disconnecting a service due to non-payment. This helps improve customer retention and provides flexibility for customers experiencing short-term financial constraints.
• Marked 5: Freeze Mode – feature allows temporary suspension of a subscription service without terminating it. This is useful for customers who need to pause their service for a specific period due to travel, financial constraints, or seasonal usage.
• Marked 6: Send Notification – feature enables automated or manual alerts to be sent to customers regarding their subscription status, payments, service updates, or any other critical information.
• Marked 7: Suspend Service – feature allows temporary deactivation of a subscription due to non-payment, policy violations, or customer requests, without permanently canceling the service.
• Marked 8: Refresh Queue – feature allows for the real-time updating of queued tasks, ensuring that all pending or scheduled actions related to subscription services are processed efficiently
• Marked 9: Change Mode function – provides flexibility in modifying the operational state of a subscription service. This feature allows users to switch between different service modes, such as normal operation, maintenance, or restricted access, based on business needs.
• Marked 10: The Invoice action bar provides a detailed breakdown of all billing transactions associated with a subscription service. It includes Sevice Wallets which keeps records of issued invoices, due payments, outstanding balances, and payment history, ensuring clear financial tracking and accountability

Service Accounts

A Service Account is dedicated account in WISPGate billing system used to manage subscription services invoicing, and debit processing.

Invoicing / Debit System

• Click the $ sign to view accordingly shown
• Naviagate to Subscription Service
• Move to the far right side of the screen 

• You can view transaction history here, invoices, and others.
• You can also add Debit or Credit Notes here

• Marked 11: CPE Management – The Customer Premises Equipment (CPE) Management action bar enables efficient tracking, configuration, and maintenance of all hardware devices associated with a subscription service. It ensures optimal performance, remote diagnostics, and streamlined service provisioning.

• Marked 12: Additional Item – for adding any additional item as the name suggests.
• Marked 13: “Show Service Contract” – he Show Service Contract feature provides a detailed view of the contractual agreement between the service provider and the subscriber. It ensures transparency and accessibility to key terms, conditions, and obligations related to the subscription service.