Overview

The System Management section in WISPGate allows administrators to configure core operational features, user experience options, and internal workflows. This section is divided into various sub-sections, from General configuration to Ticketing setup, each playing a crucial role in how the platform operates.

1. General

This section includes all foundational configurations that affect how WISPGate operates system-wide:

• System Settings: Core system preferences including branding, contact details, email configurations, default language, and timezone settings.
  
• Departments: Allows admins to define and manage organizational departments (e.g., Technical Support, Billing, Sales) that users and tickets can be assigned to.
  
• Organizational Chart: Visual representation of the company structure, helpful for role management and workflow routing.
  
• Service Level Agreements (SLAs): Define expected response and resolution times for support requests, tailored by priority or customer class.
  
• Terms and Conditions: Manage the legal terms displayed to customers during sign-up or billing cycles.
  
• System Commands: Enables advanced configuration through script-based or backend command settings, intended for experienced administrators.
  
• Customer Portal: Customize the appearance and features of the client-facing portal, including what customers can view or manage.
  
• HR & Payroll: If HR integration is enabled, this module manages employee records, salaries, benefits, and attendance.
  
• Inventory: Track and manage stock (e.g., routers, radios, CPEs) used in customer installations and deployments.

2. Finance

Control and configure all payment-related settings that affect billing and subscriptions.

• Currencies: Define and manage the currencies used for billing. Multiple currencies can be configured based on customer region.
  
• Tax Regions: Assign tax rates to specific geographic zones for compliant billing.
  
• Taxes: Manage the applicable tax rules and apply them to services/products.
  
• Payment Methods: Configure the accepted forms of payment (e.g., Credit Card, Mobile Money, Bank Transfer).
  
• License: View and manage your WISPGate license details, including plan type, expiration, and allowed users/devices.
  
• Invoicing: Control invoice formatting, cycle setup (monthly, quarterly), due dates, and auto-generation rules.
  
• Subscription: Manage how services are packaged and billed to customers, includes trial periods, activation rules, and usage tracking.

3. Networking

• Networking: Central hub for setting up IP ranges, NAT rules, DHCP scopes, and other core network settings used to assign internet access to subscribers.

4. Sales

• Affiliate: Set up and manage your affiliate/commission programs. This allows other users or organizations to refer customers in exchange for commissions or benefits.

5. Ticketing

Configure how customer support tickets are created, routed, and managed:

• Email to Ticket: Converts incoming support emails into tickets and assigns them automatically based on rules or departments.
  
• Statuses: Define custom ticket statuses (e.g., Open, In Progress, Escalated, Closed) to track lifecycle stages.
  
• Priorities: Set default and custom priority levels (e.g., Low, Medium, High) for ticket response planning.
  
• Agents: Manage the list of support agents who can respond to or resolve tickets. Assign them to departments.
  
• Categories: Organize tickets into categories (e.g., Billing Issue, Technical Problem) for better tracking and reporting.
  
• Configuration: General setup for ticket workflows including automation rules, escalation settings, and SLA integration.
  
• Administrator: Special settings for managing ticketing permissions, admin views, and system-wide support reporting.

6. Integrations

The Integration section allows WISPGate to connect with various third-party platforms and tools to extend its functionality.

• SMS Gateways: Integrate SMS providers for sending alerts, payment reminders, and OTPs.
  
• Email Gateways: Configure outbound email services to deliver invoices, tickets, and notifications.
  
• Ubiquiti UISP: Seamless integration with Ubiquiti’s network management platform for device control and service provisioning.
  
• ACS Server: TR-069 provisioning support for managing CPE (Customer Premises Equipment) remotely.
  
• Vilo Living: Integration with Vilo mesh Wi-Fi systems for device onboarding and monitoring.
  
• SmartOLT: Manage Optical Line Terminals (OLTs) and Fiber-to-the-Home (FTTH) devices.
  
• Google: Integration for email (Gmail), identity (OAuth), calendar, and analytics tools.
  
• Provider Management: Manage external providers or resellers within your service ecosystem.
  
• Unifi Controllers: Link Unifi Controllers to monitor and manage wireless devices across multiple sites.
  
• Whatsapp: Send real-time updates, customer support messages, and payment reminders through WhatsApp messaging.

Summary

The System Settings area in WISPGate gives you centralized control over every core functional area, from company branding and support SLAs to payment integration and networking rules. Proper configuration of these modules ensures operational efficiency, compliance, and a smooth experience for both your team and your customers.